PRIVACY POLICY

Date of Latest Version: 28 Jan 2024

Thank you for choosing Pradhi AI Solutions Private Limited("we," "us," or "our"). We are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our AI-based services, website, and related applications.

Pradhi recognises the importance of “data” for its business operations; hence it is committed to safeguarding the data, maintaining privacy, and adapting secure data protection practices to provide Pradhi’s customers, stakeholders, business partners, and employees a secure data processing environment. 

It is the policy of Pradhi to prohibit unauthorised access, disclosure, duplication, modification, diversion, destruction, loss, misuse, or theft of this information. In addition, it is the policy of Pradhi to protect data belonging to third parties that have been entrusted to Pradhi in a manner consistent with its sensitivity as well as in accordance with all applicable agreements, regulations, and laws.

Information We Collect-

We may collect personal information, such as your name, contact details, and other identifiers when you use our services. Customer personal data is collected as part of providing services to them.

  • “Personal data” means data about or relating to a natural person who is directly or indirectly identifiable, having regard to any characteristic, trait, attribute, or any other feature of the identity of such natural person, whether online or offline, or any combination of such features with any other information, and shall include any inference drawn from such data for the purpose of profiling). 
  • Website usage and similar data collected via automated means, such as cookies and similar technologies.

Modes of collection of data-

Prachi collects personal data based on the products and services availed by you. Pradhi obtains your data:

  • When you contact us via one of our channels i.e. SMS, email, call, social media, etc.;
  • Via Cookies;
  • Via the device you use to browse our websites.

Purposes for which the personal data is processed-

Pradhi uses your personal data to provide the services availed by you and to conduct business. Most commonly, Pradhi will use your personal data for the following:

  • User data is collected to personalize and customize experiences for individuals. This includes tailoring recommendations, content, and interactions based on the user's preferences, behaviour, and historical data.
  • Enhancing User Engagement: Data-driven insights are used to optimize user engagement strategies. Understanding user behaviour and preferences allows the company to design interfaces and features that resonate with users, leading to increased satisfaction and interaction.
  • Ensuring Data Security and Compliance: Companies collect data to implement robust security measures and ensure compliance with data protection regulations. This includes safeguarding sensitive user information and mitigating potential privacy risks.
  • To effectively design, develop and verify programmable information technology solutions, focusing on digital signal processing, embedded processing (industrial, consumer, automotive, storage), high-performance computer processing, software and product development, counselling, web development, networking, electronic commerce, and related end markets.
  • To provide specialised training and consultancy services in machine learning, artificial intelligence, and information technology, including areas like telecommunications, automation, and research and development. 
  • To conduct workshops, seminars, and exhibitions, and engage in the importation of technical know-how and skilled personnel recruitment.

Rights of Data Subjects

The rights that are available to you are as follows: 

  • Right to access and confirmation;
  • Right to data portability;
  • Right to correction of personal data;
  • Right to deletion;
  • Right to be forgotten;
  • Right to restriction of processing;
  • Right to object;
  • Right to not be subject to automated individual decision-making including profiling.

In addition to the above-mentioned rights, for personal data processed on the basis of consent, you also have the right to withdraw your consent.

You can exercise your rights by submitting a request to Pradhi at info@pradhi.ai

Upon receiving the request from you, Pradhi will conduct a verification check to validate your identity and accordingly process the request. 

Where any request made is refused by Pradhi, you will be provided the reasons in writing for such refusal and have the right to file a complaint under applicable laws.

Information Sharing and Disclosure

Pradhi do not sell, rent, or trade your personal information to third parties. We may share your information with trusted partners and service providers who assist us in delivering our services. Additionally, we may disclose information in response to legal requests or to protect our rights, users, and the public.

Security Measures

Pradhi employ industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies and Similar Technologies 

Pradhi use cookies and similar technologies to enhance your browsing experience and gather information about how you interact with our services. You can manage your cookie preferences through your browser settings.

Data retention 

Pradhi will only retain your data for as long as necessary as per mandatory retention periods provided by applicable laws, to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. 

We will destroy the personal data in a secure manner post-retention period as per the organization's retention policy and schedule.

Key contacts

In accordance with Information Technology Act 2000 and rules made there under the name and contact details of our Grievance Officer are provided below:

NAME: Vijayalakshmi Raghavan, CEO.

ADDRESS:

 #432, Myscape Weave Spaces, 4th Floor, Financial District, Nanakramguda, Hyderabad, Telangana - 500032

TEL: 040-69134203

EMAIL: info@pradhi.ai

Changes to this Policy

The policy is subject to modification from time to time. If we make any changes to this policy, we will post those changes at the top of this page or notify you by other means such as email, etc.