Animals in the forest do not hide their intent
Every year, for the last 14 years, we have been going to Tadoba, our happy place .Tigers are why we go there.
Your enterprise records every call. But recording is not listening. Transcripts give you words and throw away pitch, tension, hesitation, rhythm, the signals that reveal what was actually meant. Four data types have billion dollar industries built around them. This blog is about the fifth one. We write about what lives in that gap.
Every year, for the last 14 years, we have been going to Tadoba, our happy place .Tigers are why we go there.
The reason is not economics. The contact center industry is cost arbitrage.
Every enterprise sits on five types of data. Numbers, text, images, video, and voice. Four have mature industries around them.
A few days ago, someone said sales is random. Our CRO froze. He did not argue. He did not respond.
A friend of mine, sharp, senior, 25 years in consulting told me he can make an LLM write client deliverables in half the time.
You must be wondering, what has sambar to do with the N-dimensional space. Here's a question. You taste sambar. Mouth explodes with a variety of flavours.
Yesterday, I called ICICI Bank regarding an eKYC issue. I was greeted by an incredibly enthusiastic bot, as cheerful as a bulbul in spring.
Let us be honest. We missed the LLM boat. While the world raced to build the next trillion parameter text model, India watched from the sidelines.
The traditional definition of a BOT: Build – Operate -Transfer.
Three monkeys. Three truths. Centuries old. This is ideal. But we do not live in an ideal world. Do we?
Three sets of insights hide in every sales conversation, waiting to be found. They explain why one sales executive closes the deal while another does not.
You are at a gathering. You meet someone new. A conversation begins. Nothing formal. Just two people talking. As minutes pass, something quiet happens. You form impressions.
Voice bots reduce costs. They handle routine queries. They improve efficiency metrics. They are excellent at operational plumbing.
At our age, people expect you to fund startups. Not pitch them. But here is the thing: We are not building a voice intelligence company despite being 50+. We are building it because of it.
Muhammad Ali once said: Float like a butterfly, sting like a bee. In the fast-moving ring of Artificial Intelligence, enterprises are floating through innovation, only to be stung painfully—by the rapid evolution of AI models.